Refund Policy

1. Overview

This policy explains when you can cancel an AudiencePlan order and get your money back. AudiencePlan is a concern of Tech N Byte LTD. It forms part of our Terms of Service and does not affect your legal rights as a consumer.

2. Cancelling before your campaign starts

If you cancel before we have started setting up your campaign, you get a full refund. Contact us as soon as possible after ordering, as we usually start within 24 hours of payment.

3. Your 14-day right to cancel

If you are a consumer, you can cancel within 14 days of your purchase (or of the first payment of a subscription) without giving a reason.

At checkout you ask us to start your campaign straight away, within those 14 days. If you then cancel within the 14 days, we refund what you paid minus a fair amount for the part of the campaign already carried out, including ad spend already committed to the ad platform. Once the full service has been delivered, the right to cancel ends.

4. If something goes wrong

You are entitled to a full or partial refund if:

• We don't start your campaign within a reasonable time.
• The campaign we run is materially different from the plan you bought.
• The ad platform won't approve your content and we can't find a fix together. In that case we refund the part of the plan not used.
• You were charged twice, or charged the wrong amount.

5. Monthly subscriptions

You can cancel a monthly plan at any time from your dashboard. This stops the next renewal and your campaign runs until the end of the month you have paid for. Apart from the cases above, we don't refund part-used months.

If a renewal payment was taken after you had already cancelled, or you didn't mean to renew and contact us within 14 days of the renewal before that month's campaign has started, we will refund it.

6. How to ask for a refund

Email [email protected] or open a support thread from your dashboard. Include your order number and the reason for your request. We reply within 2 business days.

7. How refunds are paid

Approved refunds are paid within 14 days of approval to the original payment method. Card refunds usually take 5 to 10 business days to appear, depending on your bank. Cryptocurrency payments are refunded in the same currency to a wallet address you give us, based on the US dollar amount you paid, less any network fee.

8. Chargebacks

Please contact us before disputing a payment with your bank, as we can usually sort things out faster. We may pause an account while a payment dispute is open.