Terms of Service

1. About these terms

AudiencePlan (audienceplan.com) is a concern of Tech N Byte LTD, a company registered in England and Wales ("we", "us", "our"). These Terms of Service ("Terms") apply when you use our website or buy any of our promotion plans. By creating an account or placing an order you agree to these Terms, our Privacy Policy and our Refund Policy.

2. Who can use AudiencePlan

You must be at least 18 years old and able to enter into a binding contract. If you order on behalf of a business, label or artist, you confirm you are authorised to do so. You are responsible for keeping your account login safe and for everything done through your account.

3. What we provide

We plan and run paid advertising campaigns that promote your public content, such as a YouTube video, an Instagram post or your music on Spotify, using official advertising platforms such as Google Ads (YouTube) and Meta Ads (Instagram). Each plan describes the estimated audience reach, targeting and extras included.

We do not sell followers, subscribers, likes, views, plays or streams. We do not use bots, fake accounts, click farms, incentivised engagement or any other method that artificially inflates numbers. The people who see your ads decide for themselves whether to watch, listen, like or follow.

4. Not affiliated with the platforms

AudiencePlan is independent. We are not affiliated with, endorsed by or sponsored by YouTube, Google, Instagram, Meta, TikTok or Spotify. Their names and logos are trademarks of their owners and are used only to describe the platforms we advertise on.

5. Your content and responsibilities

When you order, you confirm that:

• You own the content you ask us to promote, or have permission from the owner to advertise it.
• The content is lawful and does not infringe anyone's copyright, trademark, privacy or other rights.
• The content follows the rules of the platform it is on and the advertising policies of the ad platform we use.
• The information you give us, including links and targeting preferences, is accurate.

6. Ad review and content we can't promote

Every ad is reviewed by the ad platform before and while it runs. The platform may reject, limit or stop an ad under its own policies, and we have no control over those decisions. If that happens we will tell you and help you fix the issue or choose other content. If the campaign still can't run, the Refund Policy explains what you get back.

We may also refuse or stop promoting content that we reasonably believe is illegal, misleading, hateful, sexually explicit, violent, infringes someone's rights, or could breach an ad platform's policies.

7. Prices, payment and subscriptions

• Prices are shown in US dollars and include any discount displayed at checkout. Your bank or card provider may charge currency conversion fees.
• Card payments are processed by Stripe and cryptocurrency payments by Cryptomus. We never store your full card details.
• Monthly plans are subscriptions. They renew automatically each month at the price shown when you subscribed, and are charged to the same card, until you cancel.
• You can cancel a subscription at any time from your dashboard. Cancelling stops the next renewal, and the current paid month runs to its end.
• If we change the price of a plan you are subscribed to, we will email you at least 14 days before the new price applies, and you can cancel before then.
• Discount codes have their own terms, cannot be exchanged for cash and may be withdrawn.

8. Cancellations and refunds

Your right to cancel and get a refund is set out in our Refund Policy, which forms part of these Terms. If you are a consumer, nothing in these Terms affects your legal rights, including those under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

9. Acceptable use

You must not:

• Use AudiencePlan to promote content you don't have the rights to, or that is illegal or harmful.
• Use the site to commit fraud, including making payments you are not authorised to make or filing chargebacks for services you received.
• Try to disrupt, overload, scrape or gain unauthorised access to the site or other users' accounts.
• Resell our service or pass off our reports as your own without our written permission.

10. Intellectual property

You keep all rights to your content. You give us a limited, non-exclusive licence to use it only as needed to create, run and report on your campaigns. The AudiencePlan name, website, software and materials belong to us.

11. Our liability

We will provide the service with reasonable care and skill. We are not responsible for losses that were not foreseeable, for decisions made by ad platforms or social platforms (such as rejecting ads, changing algorithms or restricting accounts), or for business losses such as lost income or opportunities.

Except as set out below, our total liability to you for any order is limited to the amount you paid for that order. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

12. Suspension and termination

You can close your account at any time by contacting us. We may suspend or close an account, or stop a campaign, if you seriously or repeatedly break these Terms. If we end a service for reasons that are not your fault, we will refund any part of it you have paid for but not received.

13. Changes to these terms

We may update these Terms to reflect changes to our service or the law. We will post the new version here and email you about significant changes. Changes do not apply to orders already placed, and for subscriptions they take effect from your next renewal.

14. Law and disputes

These Terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living elsewhere in the UK or in the EU, you can also bring proceedings in your local courts and keep the protection of your local consumer laws.

If you have a complaint, please contact us first at [email protected] and we will do our best to resolve it quickly.